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Black Lives Matter
That was the “old way” is there another way?
We’re all spending lots of time guessing what might be next. We also all talk lots about “returning to normal”. Yet often the normal way was followed without checking if it was fit for purpose – unless it was of course. So all this week I’ve been trying to use the phase “that was the old way” instead of “return to normal”.
Then today I stumbled over the term collective conservatism when reading Nudge, which refers to the tendency of groups to stick to established patterns even as new needs arise.
It is clear that for the short term at the very least is is impossible to slip back into the old way. Thus now is the time to see if we can shift our culture in a different direction for the long term benefit.
An example is adding to our digital by default ways to include digital communication and remote working. Not remote vs office but default to remote. We’ll see.
Reading List 2020
Last year I managed to read 11 books. I’d like to get 12-15 this year
- Grit by Angela Duckworth finished 13 Feb 2020. Paperback ISBN 9781785040207. In short people can do well in life by practicing and not giving up and this can beat “talent”.
- The only Investment Guide you’ll Ever Need by Andrew Tobias finished 21 Feb 2020. Paperback ISBN 9780544781931. A witty read that basically suggests you should come back when you have £10,000 or more in savings ha! The section on how to save money is very useful and my aim this year is to try to save 20% of my earnings…..
- Sprint: Solve big problems and test new ideas in just Five Days by Jake Knapp finished 27 Feb 2020 Paperback ISBN 9780593076118. A short guide with case studies on how to tackle a problem and produce a prototype in five days. Lots of useful tips I’ll be trying out this year.
- Red Notice by Bill Browder finished 19 April 2020 kindle isbn 9781448170937
- Guns, Germs & Steel by Jared Diamond finished 3rd May 2020 Paperback 9780099302780. Huge thanks to my local bookshop for delivering during the pandemic!
- Nudge: Improving Decisions about Health, Wealth, and Happiness by Richard Thaler and Cass R. Sunstein paperback ISBN 978014104001 finished 14th June 2020. A highly readable look at how using “nudges” we can help ourselves and others make better decisions – useful for home and work.
- The Spook Who Sat by The Door by Sam Greenlee finished 26 June 2020. Paperback ISBN 9781943138173. A really good read that is about one black man’s vision set his people free.
- The Quantum Thief by Hannu Rajaniemi finished 10 July 2020. Paperback ISBN 9780575088894. My first SF novel in ages and it was good to be lost in other worlds!
- How to Stop Worrying & Start Living by Dale Carnegie finished 29th July 2020. Kindle. A short run through of things we worry about and letters from people who came out the other side – a good read during the pandemic
- Natives: Race and Class in the Ruins of Empire by Akala finished 13 August 2020. Kindle. We’re both born the same year and so much of his descriptions of his teens and 20’s match mine (London / Bristol) – from literally countless stop and search*, school folks murdered, shots fired, and the mix of Ghanaian/UK/USA influences. Akala is a gifted writer and I really enjoyed this book. I have seen him rapping live in the past too so it is nice to reconnect too. Highly recommended. *Ive been stopped walking, cycling, driving/passenger and motorcycle.
- How To Be An Antiracist by Dr Ibram X. Kendi finished 27 August 2020. Kindle ISBN 9781473570979. Just read it!
- Hell Yeah or No by Derek Sivers finished 29th August 2020. Kindle. A book about making things happen. Each chapter is 1-2min read and concisely gives you food for thought and more importantly action…or not. Many of the chapters are also available via his podcast if you prefer to listen. Derek donated all $250,000 raised from the books sold to the Against Malaria Foundation.
- Your Music and People by Derek Sivers finished 6th September 2020. Kindle. I respect music enough not to play any instruments and I def can’t sing or rap ha. This book is aimed at helping “musicians” to get their work out in the World BUT you can replace “musician” with any other role and find Derek’s suggestions useful. I really like that creativity isn’t limited to the actual songs but is just as true for marketing/business/connection. I’m looking forward to my print copy later this year.
- The Art of Possibility by Ros Zander and Ben Zander finished 13 September 2020. Kindle. A good format book that asks us to transform how we can open up our world view and from I to We.
- The Anarchy: The Relentless Rise of the East India Company by William Dalrymple finished 6 October 2020. Kindle ISBN: 9781408864401. The book details how a company grew into an “empire within an empire” and is as much a business book as a tale of the horrors of war, greed, betrayal and loot. Recommended.
- Manifesto for a Moral Revolution: Practices to Build a Better World by Jacqueline Novogratz finished 21 October 2020. Paperback ISBN 9781250798770. Such a great book. Jacqueline has been around the globe countless times helping people to make sustainable businesses that have a real social impact. I think it is an important book for anybody in business but certainly those of us in the non-profit sector. In a time of needing revenue more than ever Jacqueline shows that patient capital is where we can really add value.
- It Doesn’t have to Crazy at work byJason Fried and David Heinemeier Hansson finished 17th November 2020. Paperback ISBN 9780008323448. As Sara and I start to lead BMT this week and England is in national lockdown I wanted to re-read this book which is packed full of 1-2 page suggestions for working remotely and having a calm company. With most staff having to remain at home until at least 3rd December now seems like a good time to help us all remain calm digitally at least. I see no reason that we as a cultural sector can’t remain calm and use digital tools with intent from now. I don’t want being in the office to be a sign of “doing the work”. It isn’t physical vs remote, it is taking the time in 2020 to see if there is another way to leap from how things were to fixing some of our old habits that may be comfy but not as effective as the tools and processes of 2020 could let us be. Plenty of good reasons for human contact too!
- The First 90 Days by Michael D. Watkins finished 17th November 2020. Kindle. As I embark on my first CEO role this week I wanted to sense check with Sara how we’ll get momentum. Although we have all of the parts in our heads, this book brings everything together so was worth the read. Working as a job-share it is good to have reference material to align. I like how the guide is aimed at all job levels too. If I had to choose one highlight it is “build credibility early” as nobody knows you from your old success. Otherwise known as a trust battery.
- Range – Why Generalists Triumph in a specialized World by David Epstein finished 30th November 2020. Kindle. A really good book that uses lots of examples across fields to show that generalists do well not just specialists. A chapter towards the end describes me well and uses the term Polymath which seems pretty fitting for me – someone who covers lots of areas inside and outside my current domain, without any-longer being a specialist (in my case computing/digital). I’ve previously read some of the research examples such as Grit (see book 1 above). I have talked a lot about “T-shaped” skills being ever more important in the culture sector and this good is a handy nod to this being one of the possible futures you could choose.
- The Whole Picture: The colonial story of the art in our museums & why we need to talk about it by Alice Procter finished 4th December 2020. Hardback ISBN 9781788401555. I was really looking forward to this book and it didn’t disappoint. I often like to ask “why” and Alice doe’s a really good good of answering the “why” regarding types of museum, objects and stories that are shown and not shown to the public with an eye on colonial history. Each chapter gives you helpful context with an easy to understand rationale, making the book an easy read for a big subject. The conclusion chapter is something i’ll be dipping back to regularly as my role means that i’m part of the problem but can also be helping lead on readdressing. How can we get over ourselves as people who want to stay employed but yet have a duty to evolve, unlock the stories and relinquish control to who have been directly affected?, Alice says it best right at the end “We have to keep rethinking, keep reframing who we remember and how”. Personally I find it interesting that my journey from working class kid who has taken an unusual path to being a CEO of “the museum establishment” now affords me an opportunity to collaborate on a future path that can choose unlock with intent. Thank you Alice for such an important reminder.
- The Practice: Shipping Creative Work by Seth Godin finished 28th December 2020. Paperback ISBN 9780241470046. You should read everything by Seth and I also recommend his podcast Akimbo. Seth makes the point that the only work worth doing seeks to make change happen and you need to be on the hook and stop hiding. The book uses 219 examples to help you remember that you can get better and ship work daily by having a process. I am a fan.
Using an Asda self serve scanner with 50 items
Used this self scan at @asda today to buy 50 items. Between my slowness and the software lag we counted 12 customers served in the same time it took me with roughly same or bigger trolley. Not quite the future of retail yet #retail #retailtech
The focus of any business plan in the Cultural sector
There are only three states of any business:
- Not generating enough money to cover your running costs – Danger zone
- Meeting your budget by balancing costs so that your income covers your running costs
- Generating a net surplus above and beyond your running costs
The first means close up shop so that’s assume that isn’t us.
Option two is where most cultural organisations sit and should be the initial focus for everyone. Either generate enough money to cover your running costs before your reserves or line of credit runs out and/or reduce your running costs until money in/out match. Its not the most comfortable place to be but perfectly respectable. Most of the folks I meet have 2-4 years to get to this magic number. A commercial business would have 90-180 days. Apply the 80/20 rule. where you apply 80% of your focus on the 20% that will offer the best way to get to the magic number. For example 20% of our retail products deliver approx 80% of our revenue. Same with venue hire customers.
Once you are able to meet budget you can then consider option three generating a surplus. Option’s two and three should be running in parallel where possible (see my thoughts on Scale elsewhere). Option three is about using any surplus to build the future – reserves, continuous improvement (that lead to further surplus of money or resource) and enabling activity not possible under the other conditions.
Most folks in the sector don’t write a business plan to know which of the three states they are in. Write it down. Use Seth Godin’s “The Modern Business Plan“.
Give email the time it deserves
Email can be important. A way to push a relationship or project one step further. To give thanks or stay in the loop. One of the best things I ever did was to assign time each day to my diary to “process” my email. If email is a part of your daily working life then give email the time it deserves in your day.
I assign an hour in the morning and approx 30mins in the afternoon. The time is just enough to keep moving forward, respond in a timely manner and keep work in my inbox not my head.
Once you learn to give email the time it deserves the next phase is to send better email.
Notes from Andrew Jennings at the Bristol Distinguished Address Series
Wednesday 23 October 2019
Title: The Changing Retail Landscape and how to succeed
To succeed you must be inspiring, innovating and trying new things all the time. Examples of three business doing this well are Harrods, Fortnum & Mason and Primark. Two words for success: “Be relevant”.
Ask yourself and your business to write four bullet points to show why you are relevant e.g:
- Do you know your customer – their wants, needs and desires?
- Are you innovating – what are you doing in all areas to make customer needs and improve the business?
- Do you hire talented people – give them training and then space to grow as people make or break the business. You need leaders to inspire, management to ruthlessly implement (failure happens) and exceed expectations
- Do you keep change at the centre of your business – always move forward and get the whole team to move together to avoid silos
Homework
- am I doing everything I can be doing to thrill my customer?
- what am I doing to make my staff go from good to great?
- is the business making positive changes to succeed?
His book is Almost is Not Good Enough ISBN 9781911195641
Sell what people are asking you to sell
At work we sell approx 50 types of goods or service. We sell goods in our shops for example and our services include permitting, steam train rides, educational workshops and much more. Transactions none the less. I regularly get asked how to start a new revenue stream. For me the answer is simple for a good proportion of the time: Start by selling goods or services that people are already asking us for. Simple.
Case in point are the studios at M Shed. The original purpose was for the delivery of education activity. When not in use, staff would use the space for internal activity, meetings and the like. There was wriggle room for different uses. Any use that wasn’t the original intention or primary purpose I call a “by-product”. Sometime during 2015 we started to get enquiries for hiring a space that was smaller than our event suite. The event suite on the top floor was originally the only space for hire. We soon agreed with the learning team that they and us would both have access to the booking diary and use the space for education or private hire aka a new by-product. Every year since 2015 we have seen growth in the booking of this space which generates something like 5% additional revenue at this point. We didn’t transform or innovate, we simply responded to a user need and make a healthy stream of revenue.
What are people asking you for that perhaps could be the start of tens of thousands of pounds?
How little can we afford to grow?
I regularly get emails from folks who have been instructed to get in touch with me to learn how I make money for our service. Firstly, it isn’t me making money. I help wrangle the conditions for our teams to do their best work and in turn revenue is generated. The services we provide are either designed to generate revenue OR making revenue is a by-product of something else we do. I’m sure that fancy business cases, spreadsheets and presentations work but I always start a simple question to my boss:
“What is the bottom line that you need from us?”
Once I have that single figure I can then set about to see how things need to change to respond to the goal. Better still I then internalise the goal as “how little can we afford to grow?“. Surely you’d think I would be always seeking the maximise right? wrong. Growing too much too quickly always has an impact on our resources. Sure we can sell more events but we would suddenly need to close public spaces in core hours which negatively impacts our public offer. I could insist our retail only stocked products in the £25+ region but alienate a large chunk of people who are in the £5-£25 region. The list of things I could do is endless.
So instead of having no constraints I prefer to have clear constraints grounded in walking a fine line of making money without stepping too far. Find out what is a sensible level of business by asking similarly positioned services to give you a benchmark. For example we need our retail to be in the 50p to £1 spend per head region, host on average three events per week and attract 400-500 filming days per year.
Grow by all means but not at any cost.
Honda nuts anticipate user need
My motorcycle chain had become too loose and needed adjusting over the weekend. A friend came over to show me how to do it. The process was loosen the wheel nut (large nut in the above photo to right) , then first loosen the outer nut and then turn the second nut until the correct tension was found. What I found very interesting was the consideration Honda clearly had for us home fixers. Normally the two nuts would be the same size but most people own one spanner set with each tool being the next size down/up thus making it impossible to adjust the nuts at the same time. Honda have obviously considered this and to my surprise the second nut is the next size up thus allowing me to use the next spanner in the set and make the adjustment without having to borrow another spanner from a neighbour.
This small detail to me demonstrates how Honda have carefully considered the “real” world and met my user need before I even knew it. They could have used identical nuts knowing that would likely result in the user having to stop the job and seek out the same size spanner but instead they did the difficult work (two different nuts on the same sized thread and adding one more different part ). Thanks Honda!