Stu Church from Pure Usability ran a full day workshop talking and demonstrating the benefits of a user-centred approach to JISC funded projects. Here are my notes:
- Project issues include the need to address user-centred design for searching, showing resources and supporting user-contributions to collections.
- A user-centred process is the key to success and can be applied at all stages of a project (never too late to start!)
- Benefits include improved credibility, reputation, visits and user happiness
- ISO 9241-210 – Human-centred design for for interactive systems
- Key elements include user goals & needs, user research and evaluation
- Start with your business goals and then see what you can do to make the user experience as great as it can be
- Have a snappy sentence that you can always refer to about the ‘UX vision’, a great recent example from Mark Boulton ‘A make new mantra: A statement of design intent‘ which for CERN is to “create wonder”
- Identify user requirements and user stories
- Rapidly design, prototype an refine
- Evaluate to get insights and measure performance
- You can do loads yourself without a professional to get quite far – then get pro’s for the harder pinch-points
- So what are you waiting for?!