I would love any member of the team to feel confident enough to contact me directly about a matter that they want to raise with me. It could be asking for clarity, a suggestion or feedback. We aren’t quite there yet. The idea of the trust battery is that every interaction is an opportunity to show people that you can be trusted which in turn charges the trust battery Yet despite regularly saying ” send me an email anytime in confidence, call me or book a private appointment” it was tumbleweed. With 173 people at the Trust it turns out that it will take more than me simply asking. So about a year ago I make a very simple Google form that any member of the organisation can use to ask a question. The form has one field for the question and a send button.
Every now and again at our weekly staff meeting I load up the form to show people that it doesn’t record anything other than the question.
I have just received the 52nd question.
I used to answer questions in the staff meeting but have recently moved to sharing answers on Basecamp. Now each question and answer can be seen by everyone as there is a good chance others have the same idea.
I hope one day people feel happy to contact me directly. Until then please ask a question.